Returns Policy
At La Sirena Boutique, all orders (Australian and International) are eligible for Store Credit or Exchange only. Refunds are not offered for change of mind, incorrect selection or sizing.
We want your experience to feel effortless, personal and elevated from the moment you discover your new piece to when it arrives and beyond. If something isn't quite right, we're here to guide you through the next steps.
Sale Items
Final Sale
All sale items are final sale.
Sale items are not eligible for:
• Store Credit
• Exchange
• Refund
By completing your purchase, you acknowledge and accept these conditions.
Australia
Returns Summary
| Store Credit | ✔ Eligible |
| Exchange | ✔ Eligible |
| Refund | Faulty items only (Australian Consumer Law) |
| Return Window | 14 days from dispatch |
| Store Credit Validity | 3 Years |
| Sale Items | Final Sale |
Eligibility for Returns
To be eligible for a return:
• Return requests must be submitted within 14 days of dispatch.
• Items must be unworn, unwashed and returned in their original condition with all original tags attached.
• Items showing signs of wear, including makeup, fake tan, perfume, deodorant, pet hair, damage or alterations, will not be accepted.
• Sale items cannot be returned unless deemed faulty in accordance with Australian Consumer Law.
Items that do not meet these conditions will be returned to the sender.
Exchanges
To ensure you don't miss out on your preferred size or style while your return is on its way back, our exchange process has been designed to reserve your replacement immediately.
Exchange Process
- An invoice will be issued for your replacement item, including any price difference and the $15 Australia Post Express Shipping fee.
- Completing payment secures your preferred size or style immediately.
- Your replacement item will be held while your return is in transit.
- Once your original item has been received, inspected and approved, your replacement will be dispatched via Australia Post Express.
Exchange Summary
| Exchange Shipping | $15 AUD Australia Post Express |
| Return Shipping | Customer Responsibility |
| Replacement Held | ✔ Yes |
| Dispatched After Return Approval | ✔ Yes |
Please note:
• Complimentary Australia Post Express Shipping applies to your first Australian order only over $200 AUD.
• The $15 Express Shipping fee applies to all exchanges.
• Customers are responsible for the cost of returning their original item.
• Exchange items are dispatched only once the returned item has been received, inspected and approved.
• Items that do not meet our return conditions will be returned to the sender.
Return Shipping
Return shipping remains the responsibility of the customer.
Orders placed using Store Credit are subject to standard shipping charges.
Complimentary Australia Post Express Shipping applies to your original Australian order only over $200 AUD.
Exchange shipping is charged at $15 AUD Australia Post Express.
For your protection, we strongly recommend returning your parcel using Australia Post with tracking and insurance, as La Sirena Boutique cannot accept responsibility for return parcels that are lost, delayed or damaged in transit.
Pre-Orders & Recuts
All pre-orders and recuts are subject to estimated delivery timeframes only.
Delivery estimates may change and are not grounds for refund or cancellation.
Please note:
• Pre-order and recut cancellations are issued as Store Credit only.
• Refunds are not available for pre-orders or recuts under any circumstances, including delivery delays.
• Once received, pre-order items may be returned for Store Credit or Exchange in accordance with our standard Returns Policy.
By placing a pre-order or recut, you acknowledge and accept these conditions.
Requesting a Return
To request a return, please email sales@lasirena.com.au with:
• Your Full Name
• Your Order Number
• The item(s) you wish to return
Return Address
La Sirena Boutique
Shop 1, 176 Bourbong Street
Bundaberg QLD 4670
Australia
Please ensure your parcel includes your Full Name and Order Number.
La Sirena Boutique is not responsible for return parcels that are lost, delayed or damaged in transit.
International Returns
Returns Summary
| Store Credit | ✔ Eligible |
| Exchange | ✔ Eligible |
| Refund | Not Available |
| Return Window | 14 days from delivery |
| Customer Pays Return Shipping | ✔ Yes |
| Duties & Taxes | Customer Responsibility |
Store Credit & Exchange Policy
All international orders are eligible for Store Credit or Exchange only. Refunds are not offered for change of mind, incorrect selection or sizing.
International customers are required to complete a mandatory Terms & Conditions acknowledgement before checkout.
By ticking the mandatory acknowledgement checkbox at checkout, you confirm that you have read, understood and accepted La Sirena Boutique's Returns & Exchanges Policy, including that:
• International orders are eligible for Store Credit or Exchange only.
• International orders may be subject to import duties, taxes and customs charges payable upon arrival in your destination country.
• All duties, taxes and customs-related charges are the sole responsibility of the recipient.
• You have read and accepted La Sirena Boutique's Shipping & Delivery Policy and Returns & Exchanges Policy.
• This acknowledgement forms a binding part of your purchase agreement with La Sirena Boutique and is securely recorded at the time your order is placed.
By completing your purchase, you waive any claim for a refund relating to change of mind, incorrect selection, sizing, delivery delays or customs-related matters where permitted by law.
Failure to read or understand these policies prior to purchase does not constitute grounds for exception.
International Return Eligibility
To be eligible for an international return:
• Return requests must be submitted within 14 days of receiving your parcel.
• Items must be unworn, unwashed and returned in their original condition with all original tags attached.
• Items showing signs of wear, including makeup, fake tan, perfume, deodorant, pet hair, damage or alterations, will not be accepted.
Items that do not meet these conditions will be returned to the sender.
International Return Shipping
Return shipping costs are the responsibility of the customer.
Tracked and insured shipping is strongly recommended.
Import duties, taxes, customs charges and brokerage fees are non-refundable.
For customers wishing to use a La Sirena Boutique return label:
| Destination | Return Label |
| New Zealand | $75 AUD |
| All Other International Destinations | $110 AUD |
Requesting an International Return
To request an international return, please email sales@lasirena.com.au with:
• Your Full Name
• Your Order Number
• The item(s) you wish to return
Once your return has been approved:
• An invoice will be issued for your return shipping label based on your location.
• Once payment has been received, your return shipping label will be emailed to you.
• You may then dispatch your return.
Returning With Your Own Courier
You may choose to return your parcel using your preferred shipping provider.
Please note:
• Returns must be dispatched promptly and received within the required return timeframe.
• Tracked and insured shipping is strongly recommended.
• La Sirena Boutique is not responsible for return parcels that are lost, delayed or damaged in transit.
• Store Credit will only be issued once your return has been received, inspected and approved.
Need Assistance?
We're always here to assist — whether it's sizing, returns or anything in between.
Phone & WhatsApp
+61 414 738 739
Thank You
Every order means the world to our small Australian team.
Thank you for choosing La Sirena Boutique.
We truly appreciate your support and can't wait to help you find your next beautiful piece.