Returns
✨ La Sirena Boutique | Returns & Exchanges ✨
Australia-Wide Returns Below
International Returns ~ Scroll Down for Full Details
At La Sirena, we want your experience to feel effortless, personal, and elevated — from the moment you discover your new piece to when it arrives, and beyond. If something isn’t quite right, we’re here to help.
Store Credit Policy
We offer store credit only on full-priced items for:
✔️ Change of mind
✔️ Incorrect selections
✔️ Sizing issues
Refunds are only issued if an item is deemed faulty.
✔️ Store credit is valid for 3 years from the date of issue
✔️ Sale items are final and cannot be returned or exchanged unless faulty
Eligibility for Returns
✔️ Return requests must be submitted within 14 days of dispatch
✔️ Items must be unworn, unwashed, and returned in original condition with all tags attached
✔️ Items showing signs of wear (including makeup, tan, scent, or damage) cannot be accepted
✔️ Sale items are final and cannot be returned unless deemed faulty
How Exchanges Work
To avoid missing out on your preferred size or style while your return is on its way back, here’s how our exchange process works:
✔️ Jamie will issue an invoice for your new item, balancing out any price difference and applying a $15 Express Shipping fee
✔️ Simply check out the invoice to secure your new size or style immediately
✔️ Your replacement item will be held for you during this process
✔️ Once your original item is returned and approved, your new item will be shipped via Express Post
Please note:
✔️ Complimentary Express Shipping applies to your first order only (on orders over $200 AUD)
✔️ For exchanges, the $15 Express Shipping fee is the responsibility of the customer
✔️ Customers are also responsible for the cost of returning the original item back to La Sirena
✔️ Exchange items are only dispatched once your return has been received, inspected, and approved
✔️ Items that do not meet Return Policy conditions will be sent back to you
If you need help with sizing or exchange options, please contact us — we’re here to help.
Return Shipping Costs
~ Return shipping is the responsibility of the customer
~ If you place a new order using store credit, standard shipping fees apply
~ Complimentary Express Shipping is provided on your first order only (over $200 AUD)
~ Exchange shipping is charged at $15 AUD Express
We recommend using Australia Post with tracking and insurance for all returns to ensure safe, timely delivery.
Pre-Order Returns
✔️ Pre-order cancellations result in store credit
✔️ Refunds are not issued for cancelled pre-orders
✔️ If your pre-order arrives and it’s not quite right, you can return it for store credit under our standard policy
How to Request a Return
To request a return, email us at sales@lasirena.com.au with:
✔️ Your full name
✔️ Your order number
✔️ The item(s) you wish to return
Return Address:
La Sirena Boutique
Shop 1, 176 Bourbong Street
Bundaberg QLD 4670
Australia
Please ensure your parcel includes a note with your full name and order number. Parcels without identification may experience delays.
We strongly recommend returning items via Australia Post with tracking and insurance. Express Post is encouraged to meet the 14-day return window. La Sirena is not responsible for return parcels lost, delayed, or damaged in transit.
Need Assistance?
We love supporting you, whether you need help with sizing, exchanges, or navigating returns:
📧 sales@lasirena.com.au
📲 WhatsApp (International Clients): +61 414 783 739
📞 Mobile Support: 0414 783 739
Your La Sirena experience should feel effortless, personal, and elevated — we’re here to help every step of the way.
✨ International Returns ✨
We proudly serve women worldwide, and want every La Sirena experience to feel seamless, no matter where you are. If your order isn’t quite right, we’re here to assist.
Important: Our standard Returns Policy applies internationally — store credit only, no refunds. Please refer to the Australia Returns & Exchanges details above for full eligibility and item condition guidelines.
International Returns Process
✔️ Return requests must be made within 14 days of receiving your parcel
✔️ Items must be unworn, unwashed, and in original condition with tags attached
✔️ Items showing signs of wear (makeup, tan, scent, damage) cannot be accepted
International Return Shipping
~ Return shipping costs are the responsibility of the customer
~ A flat $69 AUD shipping fee will be invoiced once your return is approved
~ We strongly recommend using tracked, insured shipping — La Sirena is not responsible for lost or delayed return parcels
~ Duties, taxes, and customs fees paid at the time of your order are non-refundable and remain the customer’s responsibility
Requesting an International Return
Email us at sales@lasirena.com.au with:
✔️ Your full name
✔️ Order number
✔️ The item(s) you wish to return
Once approved:
✔️ You’ll receive return instructions and an invoice for the $69 AUD return shipping fee
✔️ Once paid, you can dispatch your return
✔️ Once received and approved, your store credit will be issued
Need Assistance?
We love supporting our international clients — whether you need sizing advice, shipping help, or return support:
📧 sales@lasirena.com.au
📲 WhatsApp for international clients: +61 414 783 739