Shipping & Returns
We want to make sure you are 100% satisfied with your purchases so we have made our return/exchange system very simple.
FULL PRICE ITEMS – Can be returned within 14 days of purchase. You will be given a credit note that has an expiry of 6 months or you can choose to exchange your item for another item in store.
SALE PRICE ITEMS – No refunds, exchanges or returns unless the item is faulty.
FAULTY ITEMS – You will be given a credit note to at has an expiry of 6 months.
RETURNS AND EXCHANGE POLICY:
- The item must be returned within 14 days of purchase to receive a refund, return, exchange or credit note.
- The item has not been worn or damaged.
- The original tags are attached.
- You present proof of purchase.
- The item was not on SALE or DISCOUNT CODE used.
If you are wanting to return your item, please understand you are to pay for the shipping costs.
Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. SALE, DISCOUNTED and SPECIAL ORDER items are deemed FINAL SALE, this includes discount SALE CODES used, in which they are not eligible for refund, exchange, or store credit (unless faulty). Shipping charges are not reimbursed for returned purchases.
We do not accept items that have been purchased over 14 days or over back unless they are deemed faulty by the supplier.
Any returned packages are to be returned to La Sirena via tracked postage as we do not accept responsibility for packages, we do not ship ourselves. Please ensure all returns are to posted back within 14 days from the date of purchase.
Returned items not received in their original state will be automatically returned to their customer. We reserve the right to reject a return if we conclude it is not in new condition.
Please email firstname.lastname@example.org before returning your goods so we can supply you with our returns address. If you cannot find anything in our store that you would like to exchange, we will issue you with a credit note to the amount of original purchase (excluding freight) which can be used in store and is valid for six months from the date of issue.
All Australian orders are sent via express post. This covers tracking however not a signature on delivery for a flat rate delivery of $10.00 per order. This means fast delivery – usually next business day if your order is placed by 2PM EST within the express post network (Australian capital cities and major metro areas). Regional areas outside the express port network may be 2-5 days.
All New Zealand orders are sent via standard post. This covers tracking however not a signature on delivery for a flat rate delivery of AUD$15.00 per order. We also offer express shipping for a fee of AUD$25.00 per order.
For more information regarding postage please visit your nearest Post Office or visit http://auspost.com.au
We now offer International shipping. There is the option for standard shipping at a flat rate delivery of AUD$25.00 per order. We also offer International express shipping for a fee of AUD$35.00 per order.
Please understand La Sirena is NOT responsible for any Duties, Taxes, GST, or charges that may come with the purchased/delivery of your item.
All orders will be posted once payment is received.
La Sirena will not be liable for unreceived parcels once they have been dispatched and you will receive tracking.
Final prices do not include custom duties, foreign taxes or other fees which may be imposed, and this is the responsibility of the customer.
There is no change of mind exchange on jewellery, lingerie, and swimwear due to hygiene reasons.
There are no refunds or exchanges on sale items.
If any item is deemed to be faulty, you are entitled to a store credit provided you present proof of purchase.