Shipping & Returns
We do not offer refunds or exchanges for change of mind. Please purchase mindfully.
Unfortunately, we cannot accept returns or exchanges on sale items, including when using a discount code.
Please always feel free to contact us for any product question at email@example.com
Damages and issues
Please inspect your order when received and contact us immediately if the item is defective, damaged or if you receive the wrong item.
For CLOTHING items ONLY we will offer exchange or credit note, please contact firstname.lastname@example.org to request an exchange or credit.
(As mentioned above this does not apply on sale items)
- Once in contact, you will be sent a return address.
- Return shipping cost is at the customer's expense, we recommend using a shipping method with tracking and insurance, we are not liable for lost goods.
- Each item will be inspected upon return to ensure it has not been worn, washed or altered from its original condition. From there we will either approve or decline your return.
- Items sent back to us without first requesting a return and following the correct steps will not be processed, and returned at buyers expense.
- To be eligible for an exchange on clothing, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All Australian orders are sent via express post. This covers tracking however not a signature on delivery for a flat rate delivery of $10.00 per order. This means fast delivery – usually next business day if your order is placed by 2PM EST within the express post network (Australian capital cities and major metro areas). Regional areas outside the express port network may be 2-5 days.
All New Zealand orders are sent via standard post. This covers tracking however not a signature on delivery for a flat rate delivery of AUD$15.00 per order. We also offer express shipping for a fee of AUD$25.00 per order.
For more information regarding postage please visit your nearest Post Office or visit http://auspost.com.au
We now offer International shipping. There is the option for standard shipping at a flat rate delivery of AUD$25.00 per order. We also offer International express shipping for a fee of AUD$35.00 per order.
Please understand La Sirena is NOT responsible for any Duties, Taxes, GST, or charges that may come with the purchased/delivery of your item.